Return Policy
At OWL Grooming Supplies, we want you to be happy with your purchase. If for any reason you are not completely satisfied, you can make use of our return policy. Below you will find the terms and steps for returning products.
1. Returning Products
You have the right to return your order within 14 days after receiving it, without giving any reason. The return period starts the day you receive the order.
2. Conditions for Returns
- The product must be unused and undamaged.
- The product must be returned in its original packaging.
- For hygiene products, underwear, or items that are otherwise excluded from returns, there are exceptions. Please check the product page for specific conditions.
- The return form (which you will receive with your order) must be filled out and included with the return shipment.
3. Return Shipping Costs
The costs of returning the items are at your own expense, unless stated otherwise (for example, in the case of incorrect delivery or damaged products). You can request a return label, for which we may charge a fixed fee.
4. Refund
After receiving and inspecting the returned items, we will refund the amount paid to your account. The refund will be processed within 14 days after receiving the return shipment. If you paid via a third-party payment provider (e.g., PayPal), the refund will be issued to the original payment method.
5. Defective or Damaged Products
If you received a defective or damaged product, please report it to us within 7 days of receiving it via [customer service email]. We will replace or refund the defective product at no cost to you.
6. How to Return an Item
Follow the steps below to make a return:
- Fill out the return form and include it in your return package.
- Carefully package the products in the original packaging.
- Send the package to the address listed on the return form.
7. Contact
If you have any questions about the return process or need assistance with a return, feel free to contact us via [customer service email].
We are happy to assist you!