Shipping Policy
Shipping Policy for OWL Grooming Supplies
At OWL Grooming Supplies, we strive to deliver your orders quickly and securely. Below, you’ll find all the information about our shipping process so you know what to expect when you order from us.
1. Order Processing
Once your order is placed, it will be processed within 1 business day.
Orders placed on weekdays before [time] will be shipped the same day, provided the product is in stock.
Orders placed after [time] will be processed the following business day.
2. Shipping Times and Delivery
The delivery time for your order is up to 7 business days.
This means you will receive your order within 7 business days after shipment. The exact delivery time may vary depending on your location, the chosen carrier, and product availability.
Once your order is shipped, you will receive a tracking number so you can track your package.
3. Shipping Costs
Shipping costs depend on the weight and size of your order and will be calculated during the checkout process.
For orders over a certain amount (e.g., €50), we offer free shipping (within the Netherlands, unless otherwise stated).
For specific regions or countries, different shipping rates may apply.
4. Shipping Methods
We use reliable shipping partners such as [Carrier Name, e.g., PostNL, DHL, UPS] to ensure that your order is delivered quickly and safely. The choice of carrier depends on your location and the type of product you order.
5. Delivery Delays
Although we make every effort to deliver your order within the stated time frame, unforeseen circumstances may occur that affect delivery times, such as:
- High demand during holidays or special promotions.
- Weather conditions or other logistical issues.
- Issues with the carrier.
In the event of a delay, we will do our best to keep you informed and deliver your order as quickly as possible.
6. Delivery and Receipt
Make sure your address details are correct when placing your order to avoid delays.
If you are not at home when the carrier attempts to deliver your package, you will usually receive a notification from the carrier and you can either reschedule delivery or pick up your package at a pickup point.
We are not responsible for delays or issues arising from incorrect address details.
7. Undeliverable Orders
If we are unable to deliver a product or encounter an issue with shipping, we will contact you and offer a solution, such as a partial or full refund, or exchanging the product for an alternative.
8. International Shipments
For international orders, the following conditions apply:
- Delivery times for international orders may vary depending on the destination country and the chosen carrier.
- You are responsible for any import duties, taxes, and customs fees that may apply for delivery in your country.
9. Shipping Confirmation
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. This will allow you to follow the progress of your delivery.
10. Contact and Questions
If you have any questions about your shipment or an issue with the delivery of your order, please feel free to contact us via:
Email: [customer service email]
Live chat: [link to live chat]
We are happy to assist you to ensure that your order is delivered quickly and without issues.
At [Company Name], we do our best to deliver your order within the specified 7 business days. If you have any questions or need assistance, don’t hesitate to contact us. We are here to support you!